Regulatory Alerts2015-04-22 | JB-2015-3366Resolution No. JB-2015-3366 of the Banking Board
The Banking Board of Ecuador issued Resolution No. JB-2015-3366 to reject the administrative review appeal filed by Marianela Rodríguez Palma regarding her credit card debt with Diners Club. The Board confirmed the previous denial of her complaint, ruling that the financial institution correctly applied legal interest rates and did not engage in improper collection procedures. The decision clarifies that disputes over the specific calculation of principal, interest, and collection costs must be resolved by judicial authorities rather than the regulatory body.
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