Regulatory Alerts2012-01-01
Instructions No. 4 of 2012 Regarding ATM Services
The Palestine Monetary Authority issued Instructions No. 4 of 2012 mandating that all banks operating in Palestine provide comprehensive, 24/7 ATM services to eligible customers in compliance with international best practices. The directive establishes minimum operational, security, and maintenance standards for ATM hardware and software, requiring EMV compliance, robust anti-skimming measures, continuous cash liquidity monitoring, and mandatory customer education on card safety and transaction fees. Furthermore, it guarantees core services such as multi-currency withdrawals, balance inquiries, and PIN management, while permitting optional value-added services like cash deposits, utility payments, and mobile recharges to enhance financial inclusion.