Guidance for firms on how to calculate redress for unsuitable defined benefit pension transfers

The Financial Conduct Authority issued finalised guidance FG17/9 to instruct firms on calculating redress for unsuitable defined benefit pension transfers. This document provides specific methodologies and requirements for firms to determine appropriate compensation amounts for affected customers. The guidance was initially published in October 2017 and subsequently updated in March 2022 to reflect any necessary revisions.

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Financial Conduct Authority

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