Regulatory AlertsPS16/11: Complaints against the Regulators
The Prudential Regulation Authority and the Bank of England published this policy statement to finalize amendments to the Complaints Scheme following feedback from CP16/6. The document outlines the main issues arising from the consultation and confirms the final version of the scheme for use by firms and consumers. It serves as the authoritative record of the regulators' response to stakeholder comments on their complaints handling procedures.
Share