Regulatory Alerts2016-03-08
Decree-Law No. 19/2008 of June 9 on the Complaint Book
The Government of Cape Verde issued Decree-Law No. 19/2008 to mandate all physical establishments supplying goods or providing services to possess and make available a standardized complaint book to consumers. The legislation establishes detailed procedures for lodging, forwarding, and processing complaints, designates competent market control and sectoral regulatory entities to handle disputes, and imposes administrative fines and accessory sanctions for non-compliance. It further requires semi-annual statistical reporting on complaints and mandates a biennial evaluation of the regime's effectiveness to ensure consumer protection and service quality improvement.
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