Regulatory Alerts2025-06-11
Additional Minimum Requirements for the Consideration of Complaints by Financial Service Providers and Requirements for Complaint Reporting
The National Bank of Tajikistan has issued additional minimum requirements mandating that credit and insurance organizations establish dedicated complaint handling departments and maintain transparent, accessible procedures for consumer grievances. These regulations require financial service providers to process complaints objectively, provide written responses with clear justifications, and submit quarterly complaint reports to the central bank to ensure consumer protection and service quality. Non-compliance with these standards subjects financial institutions to corrective measures and enforcement actions under relevant national banking and insurance laws.
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