CP25/27: Motor finance consumer redress scheme

The Financial Conduct Authority issued CP25/27 to propose a consumer redress scheme for the motor finance sector. The document outlines a timeline for consultations and policy statements regarding the extension of complaint handling deadlines and the implementation of the redress scheme. Key milestones include the publication of policy statements in December 2025 and the scheduled implementation date of March 30, 2026.

United Kingdom

Financial Conduct Authority

Consultation opened

07/10/2025

Consultation on proposals to extend the complaint handling deadline closed

04/11/2025

Policy statement on extending the complaint handling deadline published

03/12/2025

Consultation on redress scheme proposals closed

12/12/2025

Policy statement on redress scheme published Read more about Policy statement on redress scheme published

30/03/2026