Regulatory Alerts2012-12-13
Instruction No. 2012-I-07 of December 13, 2012, regarding the questionnaire on the application of rules to ensure customer protection (repealed)
The Prudential Control Authority issued Instruction No. 2012-I-07 to mandate that regulated financial institutions complete a standardized questionnaire detailing their compliance with customer protection rules. The instruction defines the scope of applicable entities, specifies the five-section structure of the questionnaire covering general data, internal controls, and complaints, and establishes strict submission deadlines and approval procedures. It further outlines exemptions for certain B2B-focused entities and provides detailed methodological guidance for both banking and insurance sectors.
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