Regulatory Alerts2015-09-10
Decision on the Manner of Protecting the Rights and Interests of Consumers of Services Provided by Voluntary Pension Fund Management Companies
The Executive Board of the National Bank of Serbia issued this Decision to regulate the procedures for protecting the rights of consumers of voluntary pension fund management companies. It mandates that management companies accept written complaints, respond within 30 days, and display complaint procedures, while establishing a framework for the National Bank of Serbia to handle escalated complaints and conduct mediation. The regulation further grants consumers access to specific fund information and requires management companies to submit quarterly reports on complaint statistics to the central bank.
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