Regulatory Alerts2025-12-27
Law 10/2025, of December 26, Regulating Customer Service Services
King Felipe VI of Spain enacted Law 10/2025 to establish mandatory minimum quality parameters for corporate customer service, aiming to enhance consumer protection and address systemic failures in complaint handling. The legislation mandates that businesses provide accessible, trained, and personalized support channels, with specific provisions for vulnerable consumers and the financial sector. It introduces strict auditing requirements for service quality and updates related consumer protection, unfair competition, and telecommunications laws to ensure higher standards of transparency and accountability.
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