Regulatory Alerts2023-01-01
Bank of Zambia Circular No. 15/2023 on AI Deployment in Financial Complaint Handling and UAT Refresher Training
The Bank of Zambia requires financial and payment service providers to nominate two complaint-handling officers each for a virtual User Acceptance Testing refresher training on June 28, 2023. Institutions must submit their nominee lists by close of business on June 27, 2023 to ensure readiness for the upcoming AI chatbot launch. This mandatory session serves as the final preparation step before the system becomes fully operational across digital and messaging channels.
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