2025-07-31
The Bulgarian National Bank issued Ordinance No 18 to establish national procedures for the exchange of mutilated euro banknotes and unfit coins, the retention and evaluation of suspected counterfeits, and the use of sorting machines. It mandates that banks and service providers immediately submit retained suspected counterfeit euro and foreign currency items to the BNB for authentication within 20 working days. The ordinance further requires strict compliance with ECB standards for machine testing, fitness classification, and internal reporting to ensure the integrity of currency in circulation.
Ordinance No 18 of the BNB 1 Ordinance No 18 of the BNB of 31 July 2025 on the Control over the Quality of Euro Banknotes and Euro Coins in Currency Circulation (published in the Darjaven Vestnik, issue 68 of 19 August 2025, effective as of 1 January 2026) Chapter One SUBJECT Article 1. (1) This Ordinance shall ensure the application of the relevant acts of the European Union and lay down at national level the terms and procedure for:
2 Ordinance No 18 of the BNB Article 3. Reproduction of а euro coin design (the national obverse design or the common reverse design), including the production and sale of medals and tokens with the appearance and/or technical properties of a coin shall be carried out in accordance with the rules laid down in Council Regulation (EC) No 2182/2004 of 6 December 2004 concerning medals and tokens similar to euro coins (OJ, Special Bulgarian Edition, Chapter 10, Volume 003, p. 124–129, 2007), hereinafter referred to as ‘Regulation No 2182/2004’. Chapter Three EXCHANGE OF MUTILATED OR DAMAGED GENUINE EURO BANKNOTES Article 4. The Bulgarian National Bank shall perform exchanges of mutilated or damaged genuine euro banknotes in accordance with Articles 3–5 of Decision No 2013/10. Article 5. (1) Banks shall perform an immediate exchange of mutilated or damaged genuine euro banknotes free of charge. (2) Banks shall ensure that the immediate exchange under paragraph 1 is performed in all their branches and offices where cash operations are carried out. (3) Banks shall not refuse an immediate exchange of mutilated or damaged genuine euro banknotes to natural persons. (4) Mutilated or damaged genuine euro banknotes accepted for exchanges by a bank shall be submitted to the BNB. Article 6. Upon an exchange of mutilated or damaged genuine euro banknotes, the claimant of the banknotes shall submit to the BNB or banks a declaration on the origin of funds under the Law on the Measures Against Money Laundering or other applicable regulations, where such is required by law. Article 7. (1) Mutilated or damaged genuine euro banknotes submitted for a deferred exchange shall be exchanged by the BNB within 30 business days from the date of receipt at the BNB. (2) The evaluation of whether or not to exchange mutilated or damaged genuine euro banknotes claimed for a deferred exchange shall be carried out by a Commission of the BNB (Commission on the Exchange of Mutilated or Damaged Banknotes) without the presence of the claimant. (3) The evaluation under paragraph 2 shall be final. Article 8. (1) Mutilated or damaged euro banknotes shall be claimed for a deferred exchange to the BNB:
Ordinance No 18 of the BNB 3 (2) Where banks may not immediately exchange mutilated or damaged euro banknotes, they shall inform the claimant of the possibility of submitting the mutilated or damaged euro banknotes to the BNB for a deferred exchange and assist at this. Article 9. (1) To claim mutilated or damaged euro banknotes for a deferred exchange at the BNB, the claimant shall:
4 Ordinance No 18 of the BNB (2) The BNB Commission on the Exchange of Mutilated or Damaged Banknotes shall require the claimant of banknotes to submit a declaration on the origin of funds under the Law on the Measures Against Money Laundering where such is required by law. (3) The decision of whether to exchange euro banknotes shall be recorded in a protocol of a deferred exchange of mutilated or damaged euro banknotes. A copy of it shall be sent to the claimant of euro banknotes on request. Article 13. The Bulgarian National Bank shall charge a fee in case of a deferred exchange of genuine euro banknotes mutilated or damaged by activated anti-theft devices as a result of improper handling in accordance with Article 4 of Decision No 2013/10. Article 14.(1) Where the claimant of mutilated or damaged euro banknotes has specified in an application declaration the bank account on which the amount of the exchanged banknotes shall be transferred, the transfer shall be made at the expense of the claimant. (2) Where the expenses for the transfer exceed the value of the exchanged euro banknotes, the value of the exchanged banknotes shall be paid at a teller desk at the BNB in Sofia, and the claimant of the banknotes shall be notified by the BNB thereof. Article 15.(1) Upon a deferred exchange of mutilated or damaged euro banknotes, the value of the euro banknotes exchanged by the BNB, where such is due, less due fees and BNB costs, shall be paid in favour of the claimant:
Ordinance No 18 of the BNB 5 Chapter Five RETENTION AND EVALUATION OF EURO BANKNOTES AND EURO COINS SUSPECTED AS BEING COUNTERFEIT Article 17.(1)In accordance with Article 6(1) of Regulation (EC) No 1338/2001 of the Council of 28 June 2001 laying down measures necessary for the protection of the euro against counterfeiting (OJ, Special Bulgarian Edition, Chapter 19, Volume 003, p. 169–173), briefly referred to as ‘Regulation No 1338/2001’, banks, payment service providers, electronic money issuers, exchange bureaus, service providers, economic agents involved in the processing and distribution to the public of euro banknotes and euro coins, as well as all government authorities and local authorities and local administrations shall submit to the BNB, as a national analysis centre in the Republic of Bulgaria, in accordance with Articles 4–5 of Regulation No 1338/2001 for conducting of an evaluation of the retained euro banknotes and euro coins, which are suspected of being counterfeit. (2) In accordance with Article 5 of Decision of the European Central Bank of 16 September 2010 on the authenticity and fitness checking and recirculation of euro banknotes (ECB/2010/14) (OJ, L 267 of 9 October 2010), hereinafter referred to as ‘Decision No 2010/14’, the entities referred to in paragraph 1 shall immediately, and no later than 20 working days, hand over to the BNB for conducting of an evaluation of the retained euro banknotes/coins not identified as genuine. Article 18. (1) For the fulfilment of the obligations under Article 17, a protocol of retaining banknotes or coins suspected as counterfeit shall be drawn up in accordance with а sample (Appendix No. 2) in at least two identical copies. One of the copies shall be submitted to the claimant, and the other shall accompany the euro banknotes/coins sent to the BNB. (2) Data allowing identification of the claimant of euro banknotes and euro coins suspected as counterfeit shall be kept for a period of at least ten years. Article 19. (1) Euro banknotes and euro coins retained under Article 18 shall be packed in an envelope (parcel/box), and together with a copy of the protocol of retaining shall be submitted to the BNB immediately and no later than within 20 business days. (2) The submission under paragraph 1 shall be done at a teller desk, by parcel postage with advice delivery or by courier, and the envelope/parcel shall be addressed to the BNB at: BNB Cash Centre, National Analysis Centre, Polygona Area, 10, Mihail Tenev Str., 1784 Sofia. All postage and/or courier expenses shall be borne by the claimant. Article 20. Pre-trial proceedings bodies and courts shall submit to the BNB counterfeit euro banknotes or euro coins under the procedure of Article 19. Article 21. The Bulgarian National Bank, under a procedure set by it, shall assist banks, financial institutions, exchange bureaus and service providers in training the employees responsible for the authenticity evaluation of euro banknotes and euro coins.
6 Ordinance No 18 of the BNB Article 22. (1) Within 20 business days from the receipt at the BNB of euro banknotes/euro coins suspected as counterfeit, the BNB shall perform an authentication check and evaluation to establish whether the euro banknotes and euro coins are counterfeit. (2) Upon request, the BNB shall draw up a protocol on the authentication check and evaluation stating the results of the authentication check and evaluation of the euro banknotes and euro coins suspected as counterfeit. Article 23. The results of the authentication check and evaluation of euro banknotes and euro coins under Article 22 shall be final. Article 24. (1) At the request of the claimant, the BNB shall submit to the person who has retained the euro banknotes or euro coins a copy of the protocol on the technical examination of authenticity expertise. The protocol shall not contain any information which constitutes confidential information as required by the European Central Bank. (2) Provided the euro banknotes or coins claimed for evaluation are genuine, the BNB shall submit to the person who has retained the euro banknotes or euro coins a copy of the protocol on the technical authenticity expertise. (3) The person who has retained the euro banknotes or coins shall notify in writing the claimant of the euro banknotes or euro coins about the result of the authentication check and evaluation within ten business days after the receipt of the protocol of the technical of authenticity expertise. Article 25. (1) The Bulgarian National Bank shall retain, store and destruct the euro banknotes or euro coins which are found to be counterfeit. The retained counterfeit euro banknotes or euro coins shall not be returned or reimbursed to the claimant. (2) The Bulgarian National Bank shall reimburse the value of the euro banknotes or euro coins evaluated as genuine to the person who has retained the euro banknotes or euro coins and who, in turn, shall notify the claimant about the receipt of their equivalence or credit the account of the person as specified in the protocol of retaining under Article 18, paragraph 1. (3) Where the euro banknotes or euro coins evaluated as genuine are submitted by preliminary proceedings bodies and courts, the BNB shall return them to the competent body. Chapter Six RETENTION AND EVALUATION OF FOREIGN BANKNOTES AND CIRCULATING COINS SUSPECTED AS BEING COUNTERFEIT Article 26. (1) Banks, financial institutions, exchange bureaus and service suppliers shall submit to the BNB for conducting of an evaluation no later than the retained foreign banknotes and circulating coins suspected as counterfeit. (2) The entities under paragraph 1 shall immediately, and no later than within 20 working days, hand over to the BNB for conducting of an evaluation of the retained foreign banknotes/coins not identified as genuine.
Ordinance No 18 of the BNB 7 (3) Retained foreign banknotes and coins suspected to be counterfeit shall be submitted to the BNB under Articles 18 and 19. (4) Preliminary proceedings bodies and courts shall submit to the BNB foreign banknotes and coins suspected to be counterfeit under Article 19. (5) The Bulgarian National Bank shall carry out an expert authentication check under the procedure and within the terms set out in Articles 22, 23 and 24. (6) In case the authentication check and evaluation do not lead to a definite conclusion that the foreign currency banknotes or coins are counterfeit, the BNB shall send them to the respective issuer for an evaluation. The person who has retained the banknotes or coins shall be notified in writing thereof, and he, on his part, shall notify the claimant. (7) The Bulgarian National Bank shall retain, store and destruct the foreign banknotes or coins which are found to be counterfeit. The retained counterfeit foreign currency banknotes or coins shall not be returned or reimbursed to the claimant. (8) The Bulgarian National Bank shall return the foreign currency banknotes or coins evaluated as genuine to the person who has retained the banknotes or coins, and the person, on his part, shall notify the claimant about the receipt of the banknotes or coins. (9) Where the foreign banknotes or coins evaluated as genuine are submitted by preliminary proceedings bodies and courts, the BNB shall return them to the competent body. Chapter Seven SEPARATION OF EURO BANKNOTES AND EURO COINS UNFIT FOR CIRCULATION Article 27. The liable entities under Articles 33 and 34 of the Law on the Bulgarian National Bank shall submit to the BNB, under a procedure set by it, the separated euro banknotes and euro coins unfit for circulation, as follows:
8 Ordinance No 18 of the BNB (2) The machines referred to in paragraph 1 shall be subject to control tests by the BNB. (3) The Bulgarian National Bank shall not test:
Ordinance No 18 of the BNB 9 Chapter Nine CONTROL Article 34. The Bulgarian National Bank shall control compliance with the requirements for euro banknotes and euro coins in currency circulation laid down in the acts of European Union law, the Law on the BNB, this Ordinance and the instructions on its enforcement. Article 35. Banks, service providers, financial institutions and exchange bureaus shall adopt internal rules for implementing the requirements of this Ordinance. Article 36. (1) Banks and service providers shall provide the BNB with information in accordance with Appendix IV to ECB Decision No 2010/14 and Article 12 of Regulation No 1210/2010 of the European Parliament and of the Council through the BNB Integrated Information System. (2) Banks shall provide the BNB with information on concluded agreements with service providers whereby all or part of their activities and cash operations have been provided to these service providers within ten business days following the conclusion, amendment or termination of such an agreement. (3) Banks shall provide information on the type of the banknote anti-theft device (chemical substance) used by them, providing a sample thereof. (4) The Deputy Governor of the BNB heading the Issue Department may require information other than that specified under paragraphs 1 and 2. Article 37. (1) To exercise control over compliance with the requirements of this Ordinance, the BNB shall be entitled to carry out on-site checks, a ‘mystery shopper’ checks (without identifying as BNB examiners at the beginning of the check) or documentary checks at banks, service providers, financial institutions and exchange bureaus. (2) The inspected entities under paragraph 1 shall assist the authorised BNB officers in exercising their controlling functions. Article 38. (1) The authorised BNB officers carrying out on-site checks shall have the right to:
10 Ordinance No 18 of the BNB 7. require that banks and service providers provide banknotes and coins selected by them for quality checks which shall be returned after the completion of the checks. (2)In carrying out ‘a mystery shopper’ checks, the authorised BNB officers in their capacity as a customer may request:
Ordinance No 18 of the BNB 11 5. ‘A service provider’ shall mean an entity that carries out, in the course of business, activities and transactions in banknotes and coins, including their classification, storing, transportation and/or distribution. 6. ‘An immediate exchange’ shall be an exchange which is performed at the moment of the claim of mutilated or damaged euro banknotes whose evaluation can be determined immediately upon the submission. 7. ‘A deferred exchange’ shall be an exchange which is performed within a certain period after the claim of mutilated or damaged euro banknotes whose evaluation cannot be determined at the time of the claim, as it requires the use of specialised methods and means. 8. ‘An ATM terminal’ shall be a machine which allows cash withdrawal that has previously been checked for authenticity and fitness by machines included in the ECB’s list and of reference and other non-payment operations. 9. ‘An anti-theft device’ shall mean a device for protection of banknotes which activates and changes banknote colours by means of a chemical substance in case of a violation or improper use. 10. ‘A service operator’ shall mean a trader, a natural person or legal entity carrying out, in the course of business, technical maintenance of sorting machines or customer-operated machines. 11. 'A recognition test’ shall mean a test to evaluate the capacity of the machines to distinguish genuine from counterfeit euro banknotes and/or circulating euro coins. 12. ‘A fitness detection test’ shall mean a test to evaluate the capacity of the machines to separate fit from unfit euro banknotes and/or circulating euro coins. TRANSITIONAL AND FINAL PROVISIONS § 2. This Ordinance is issued on the grounds of Article 36 in relation to § 6, paragraph 1 of the Law on the Bulgarian National Bank (Darjaven Vestnik, issue 13 of 2024), adopted by Resolution No 381 of 31 July 2025 of the Governing Council of the Bulgarian National Bank and shall enter into force on the date of entry into force of the Law on the BNB, published in the Darjaven Vestnik, issue 13 of 13 February 2024. § 3. This Ordinance shall repeal BNB Ordinance No 18 of 2019 on the Control over Quality of Banknotes and Coins in Currency Circulation (published in the Darjaven Vestnik, issue 80 of 11 October 2019; amended, issue 91 of 2022, effective as of 1 January 2023). § 4. The Deputy Governor of the Bulgarian National Bank heading the Issue Department shall issue instructions on the enactment of this Ordinance.
12 Ordinance No 18 of the BNB ЗАЯВЛЕНИЕ за предявяване на повредени евробанкноти за отложена замяна I. Физическо лице: Долуподписаният (ата) ....................................................................................................................... с ЕГН/ЛНЧ ......................... , л.к./паспорт № ............................ , дата на издаване .................. , с настоящ адрес гр./с. ......................................................... , област .............................................., п.к. ............, ж.к./ул. № ................................................................. , бл. ......... , вх. ..... , ет. .........., ап. ............ , телефон ........................................, електронна поща ................................................ II. Юридическо лице: .................................................................................. БУЛСТАТ/ЕИК .............................................. , представител ....................................................................................................................................... , длъжност ..................................................................... , с ЕГН/ЛНЧ .............................................., л.к./паспорт № ......................... , дата на издаване ....................... , с адрес за кореспонденция гр./с. ...................................................................................... , област .............................................., п.к. ............, ж.к./ул. № ....................................................................................................................., бл......, вх. ......, ет..... , ап......., телефон ......................, електронна поща ..................................... III. Предявявам повредени банкноти от: свое име и за своя сметка името и за сметка на ..................................................................................................................... с настоящ адрес гр./с. ......................................................... , област .............................................., п.к. ............, ж.к./ул. № ....................................................................................................................., бл......, вх. ......, ет..... , ап......., телефон ......................, електронна поща ..................................... IV. Обстоятелства, при които са повредени банкнотите: ................................................................................................................................................................ ................................................................................................................................................................ ................................................................................................................................................................ V. Приложени документи: ................................................................................................................................................................ ................................................................................................................................................................ ................................................................................................................................................................ VI. Стойността на заменените банкноти след приспадане на дължимите такси да бъде: изплатена в наличност на каса на БНБ в гр. София преведена в полза на ..................................................................................................................... , IBAN/BG/ ..................................................................... , банков код .............................................. . при банка ................................................................................. , клон ................................................ пощенски паричен превод (като разходите са за сметка на предявителя) желая да получа протокол за оценка (отбелязвайте избраното поле със знак Х) С подписване на заявлението декларирам, че съм запознат с информацията по чл. 13 от Регламент (ЕС) 2016/679 на Европейския парламент и на Съвета от 27 април 2016 г. относно защитата на физическите лица във връзка с обработването на лични данни и относно свободното движение на такива данни и за отмяна на Директива 95/46/EО (Общ регламент относно защитата на данните), публикувана от Българската народна банка на интернет страницата www.bnb.bg, във връзка с подаването на това заявление. Дата ............................ . ............................... . (подпис) Appendix No 1 to Article 9, paragraph 1, item 1
Ordinance No 18 of the BNB 13 APPLICATION COMPLETION NOTES Data on the person claiming the mutilated or damaged euro banknotes for a deferred exchange on his own behalf and for his own account are filled under item I. In this case, under item III, the person should cross out the field ☐ on behalf of myself and for my own account. Where damaged or mutilated banknotes are claimed on behalf and for the account of another person, the data of the authorised person are filled under item I. In this case, under item III, the field ☐ on behalf and for the account of shall be crossed out completing the principal’s data on behalf of whom banknotes are claimed for a deferred exchange. ‘Current address’ shall mean the address which the person has registered as residence at the time of submitting the application and where he/she receives his/her correspondence. The current address may not coincide with the permanent address of the person given in his/her identity document. Under item II, where damaged or mutilated banknotes are claimed on behalf and for the account of a legal entity, the data thereof shall be provided, as well as the data of the authorised representative of the legal entity. In this case, item I should not be completed, and under item III, in the field ☐ on behalf and for the account of only the name of the legal entity shall be written down. Under item IV, a description of the circumstances under which the banknotes have been damaged or mutilated shall be provided. All documents attached to the application shall be listed under item V (a notary certified power of attorney, where the mutilated or damaged banknotes are claimed on behalf and for the account of another person; a document issued by a municipal council, a city-hall, a body of the Ministry of Interior or other competent authority about the reasons and circumstances under which the banknote has been damaged or mutilated, if such document can be issued; where banknotes have been damaged or mutilated by activated anti-theft devices, the competent authorities shall issue a document stating the causes and circumstances under which the respective anti-theft devices have been activated; a financial standing certificate). Under item VI, the selected field ☐ shall be marked with X by the claimant or the authorised person to specify the way in which he/she would like to receive the amount of the exchanged banknotes. When crossing the field ☐ transferred in favour of ........................... (account titleholder), IBAN/BG/ ............................., bank code .................. bank ..................., branch ............... data of the account titleholder should coincide with the data under item I or item III about the person on whose behalf and for whose account the mutilated or damaged banknotes have been claimed. Note: Upon claiming mutilated or damaged banknotes for a deferred exchange, the banknotes shall be packed in a parcel (envelope) protecting its content from further physical and chemical effects, and together with the accompanying documents (the application and the documents listed under item V of the application form) shall be placed in the same parcel (envelope). The parcel (envelope) shall be addressed to: Commission on Evaluation of Mutilated or Damaged Banknotes, BNB Cash Centre, 10, Mihail Tenev Str., 1784 Sofia. The parcel (envelope) may be submitted at a designated BNB cash desk in Sofia, as well as by parcel postage with advice delivery or by courier.
14 Ordinance No 18 of the BNB Appendix No 2 to Article 18, paragraph 1