Regulatory Alerts2025-09-22
Complaint Survey 2025: Insurance Providers' Complaints for 2024
The Dutch Authority for the Financial Markets (AFM) published its seventh annual complaint survey for 2024, revealing that 173 insurance providers reported a total of 125,000 complaints, marking a 6% decrease from the previous year. Health insurance accounted for the largest share of complaints at 58,900, followed by property insurance at 51,100 and life insurance at 15,100, with all three segments experiencing a decline in complaint volumes. The average complaint handling time increased slightly to 19.4 days, with annuities having the longest duration and gadget insurance the shortest.
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