Regulatory Alerts2026-06-22
FSA Board of Directors holds 2nd meeting of the year
The Financial Services Authority (FSA) has established a Service Level Agreement (SLA) to define performance standards, responsibilities, and transparency measures for its digital financial services. The agreement mandates specific operational hours, key performance indicators such as a 99% accuracy rate, and regular reporting mechanisms to ensure service quality and accountability. It further outlines procedures for continuous improvement, stakeholder engagement, and escalation protocols to address performance deviations.
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