Directive No. 05/DIF/DRO/2020 of 16 November

GOVERNOR DIRECTIVE NO. 05/DIF/DRO/2020 ORIGIN: Financial Inclusion Department (DIF) Financial System Regulation and Organization Department (DRO) DATE 16/11/2020 SUBJECT: FINANCIAL SYSTEM

• Reporting of Statistical Information on Banking Agents Whereas it is necessary to define rules and procedures for reporting statistical information to the Banco Nacional de Angola regarding the activity of Banking Agents, aiming to monitor financial intermediation activity in the banking sector; Considering the provisions of Notice No. 07/2020 of 2 April on the Expansion of Banking Services; Under the combined provisions of letters d) and f) of Article 21 and letter d) of paragraph 1 of Article 51 of Law No. 16/10 of 15 July, the Banco Nacional de Angola Law, and Article 96 of Law No. 12/15 of 17 June, the Framework Law on Financial Institutions. This Directive serves to establish the following:

1. Banking Financial Institutions must submit monthly statistical reports as established in Annex I "Monthly Reporting Statistical Report on Banking Agents", attached to and forming an integral part of this Directive.
2. For the purposes of the preceding paragraph, when completing the aforementioned Report, Institutions must observe the provisions of Annex II on Procedures for Reporting Statistical Information, attached to and forming an integral part of this Directive.

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 2 of 12 3. The report must be submitted electronically by 8:30 a.m. on the 8th day of the following month, using the Financial Institutions Portal (PIF), in accordance with the XML message specifications. 4. For the purposes of the preceding paragraph, while the PIF is not yet available for sending and receiving information under this Directive, Institutions must submit it in Excel format to the email address: Div_Aval_Impacto@bna.ao. 5. Non-compliance with this Directive constitutes an offense provided for and punishable under Law No. 12/15 of 17 June, the Framework Law on Financial Institutions. 6. Doubts and omissions arising from the interpretation of this Directive shall be resolved by the Banco Nacional de Angola. 7. This Directive enters into force immediately. Luanda, 16 November 2020. DEPARTMENT OF FINANCIAL INCLUSION

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Teresa Nainde Evaristo Pascoal -Director- DEPARTMENT OF FINANCIAL SYSTEM REGULATION AND ORGANIZATION Carla Marisa Madeira Gomes -Director-

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 3 of 12 ANNEX I MONTHLY STATISTICAL REPORTING FORM FOR BANKING AGENTS DIF Designation: Month Designation: Currency:

Kwanza Dollar BENGO 0 BENGUELA 0 BIÉ 0 CABINDA 0 CUANDO CUBANGO 0 CUANZA NORTE 0 CUANZA SUL 0 CUNENE 0 HUAMBO 0 HUÍLA 0 LUANDA 0 L.NORTE 0 L.SUL 0 MALANJE 0 MOXICO 0 NAMIBE 0 UÍGE 0 ZAIRE 0 MONTHLY INFORMATION ON BANKING AGENT CUSTOMERS STRUCTURE BY SOCIAL IDENTITY REFERENCE PERIOD: MONTH________YEAR________ BANK NAME: GEOGRAPHICAL DISTRIBUTION NUMBER OF CARDS TRANSACTIONS IN CURRENT ACCOUNTS (QUANTITY) TRANSACTIONS IN CURRENT ACCOUNTS (VALUE) DOCUMENT USED FOR ACCOUNT OPENING STRUCTURE BY GENDER STRUCTURE BY AGE GROUP No. of accounts opened in the period No. of Simplified accounts opened in the period Female Male ID Passport TPA TPA 35-44 45-54 Personal ID Card Other Docs. Final Balance Average Balance Female Male 18-34 55-64 65> Domestic Employee Student Other Public Servant Informal Market Employees of Micro, Small and Medium Enterprises Provinces / Municipalities No. of Credit requests made to the Bank through the BA CREDITS Amount of Credit requests made to the Bank through the BA Intra-bank Transfers to Debit Transfers Intra-bank Transfers to Credit ATM Transfers Debit Total Withdrawals at the BA Inter-bank Transfers to Debit Inter-bank Transfers to Credit ATM Withdrawal Total Deposits at the BA Total Withdrawals at the BA Total Deposits at the BA ATM Withdrawals ATM Transfers Credit AKZ Dollar AKZ Dollar Accumulated Month Total Amount of Credit requests made to the Bank through the BA S UMMARY INFORMATION OF THE BA A GENT I F Currency No. of Accounts Opened Total Withdrawals Total Deposits Average Balance Final Balance Total Number of Credit requests made to the Bank through the BA No. of Accounts Simplified Opened No. of Accounts with card No. of Accounts Closed

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 4 of 12 GEOGRAPHICAL DISTRIBUTION BENGO BENGUELA BIÉ CABINDA CUANDO CUBANGO CUANZA NORTE CUANZA SUL CUNENE HUAMBO HUÍLA LUANDA L.NORTE L.SUL MALANJE MOXICO NAMIBE UÍGE ZAIRE Monthly Reporting Form for Banking Agents Statistics BANK NAME: REFERENCE PERIOD: MONTH________YEAR________ Maximum Amount Phone Contact Email ID Phone Contact Email Address of the establishment where the activity will be carried out Working Capital Fund to support operations Provinces / Municipalities Minimum Amount Name or designation of the banking agent NIF of the Agent Business Activity Date of Contract NIF BANKING AGENT DATA Personal Identification of Management Members AKZ Dollar AKZ Dollar Accumulated Month Current Balance S UMMARY INFORMATION OF THE BA G ENT I nstitution Financial Currency No. of Agents Contracted No. of Agents Closed No. of Agents Inactive Total Balance Deposited Total Balance Withdrawn

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 5 of 12 ANNEX II Procedures for Reporting Statistical Information On Banking Agents I. Introduction The present document reports the technical specifications of the attached Excel format form for reporting Banking Agents statistics to be submitted by Financial Institutions. In this regard, Financial Institutions must complete the Monthly Report and Summary Report of Banking Agents, in accordance with this Procedures Manual. II. Monthly Reporting Form for Banking Agents Statistics This form presents general information on Banking Agents, detailed by Provinces and respective Municipalities. III. Description of Indicators

1. Geographical Distribution - is composed of two indicators namely, the column of Provinces and Municipalities. 1.1 Provinces/Municipalities - Represents the column of the 18 Provinces and respective Municipalities where each Financial Institution will have contracted its Banking Agents.
2. Banking Agent Data - This column is composed of 7 indicators namely: 2.1. Agent Name - This subcolumn should be filled with the name or designation of the Banking Agent. 2.2. Agent NIF - This subcolumn should be filled with the Tax Identification Number (NIF) of the Banking Agent. 2.3. Address of the Establishment where Activity will be Carried Out - This subcolumn should be filled with the exact address of the Agent's commercial point. 2.4. Business Activity - This subcolumn should be filled with the business activity sector in which the agent operates.

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 6 of 12 2.5. Date of Contract - This column should be filled with the date of contract of the Banking Agent by the Financial Institution. 2.6. Phone Contact - This column should be filled with the Fixed/Mobile phone numbers of the Banking Agent. 2.7. Email - This column should be filled with the email address of the Banking Agent. 3. Personal Identification of Management Members – This column is composed of: • ID – this subcolumn is filled with the Identity Card number of the managers. • NIF – this subcolumn is filled with the Tax Identification Number of the managers. • Phone Contact - this subcolumn is composed of the phone contact and the email of the managers. • Email - This subcolumn should be filled with the email of the managers. 4. Working Capital Fund to Support Operations - This column should be filled with the maximum and minimum amounts defined as working capital to ensure the correspondent can guarantee the normal exercise of their activity. • Maximum Amount for Working Capital Fund - This subcolumn should be filled with the maximum amount defined as working capital to ensure the correspondent can guarantee the normal exercise of their activity. • Minimum Amount for Working Capital Fund - This subcolumn should be filled with the minimum amount defined as working capital to ensure the correspondent can guarantee the normal exercise of their activity. IV. Banking Agent Summary Information

1. Financial Institution - In this column is filled the acronym or logo of the Financial Institution.
2. Month and Year-to-Date Designation – In this column is filled the period to which the information relates.
3. Currency - Refers to the name of the monetary unit used in transactions.

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 7 of 12 4. Number of Agents Contracted - In this column is filled, in the line referring to the “month”, the number of agents contracted in the month under analysis and in the “year-to-date” line the accumulated quantity of agents existing since the beginning of contracting until the moment of analysis. 5. Number of Agents Closed - In this column is filled, in the line designated “month”, the number of agents closed in the month under analysis and in the line designated “year-to-date” the accumulated quantity of agents that ceased their activities. 6. Number of Inactive Agents - In this column is filled, in the line designated “month”, the number of Inactive agents in the month under analysis and in the line designated “year-to-date” the accumulated quantity of inactive agents until the moment of analysis, but who are not in the condition of closed. 7. Total Balance Deposited – The value of monthly deposits (in the line referring to the month) and accumulated (in the line referring to the year-to-date) made by agent customers must be filled. 8. Total Balance Withdrawn - Should be filled with the total value of monthly withdrawals (in the line referring to the month) and accumulated (in the line marked year-to-date) made by agent customers. 9. Current Balance - In this Column is filled the monthly balance value (in the line referring to the month) and accumulated (in the line indicated for year-to-date) resulting from all operations of the period under analysis. V. Banking Agent Customers

1. Geographical Distribution – This column is composed of three indicators namely, the column of Provinces and Municipalities, the number of accounts opened in each of these Provinces and Municipalities and the number of simplified accounts opened in the period. 1.1 Provinces and Municipalities – This subcolumn should be filled by the 18 Provinces and their respective Municipalities where the agent may or may not have customers. 1.2 Number of Accounts Opened in the Period - This subcolumn should be filled by the number of accounts opened in each Municipality, monthly in Kwanza and/or Dollar. This number must be entered in the summary report, in the line(s)

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 8 of 12 agent(s) for the month's movement, under the item “number of accounts opened in the period”. 1.3 Number of Simplified Accounts Opened in the Period - This subcolumn should be filled by the number of simplified accounts opened in each municipality, monthly. This number must be entered in the summary report, in the line(s) agent(s) referring to the month's movement, under the item “number of simplified accounts opened in the period”. 2. Number of Cards – This column is composed of two indicators namely, female and male, and corresponds to the number of cards assigned to customers by gender, from the first to the last day of the month under analysis. This value must be equal to that of the summary report under the item “accounts with card”, in the agent line referring to the month's movement. 2.1. Female - This subcolumn is filled with the total number of cards issued per account opened by the female gender in their respective Municipalities. 2.2. Male - This subcolumn is filled with the total number of cards issued per account opened by the male gender in their respective Municipalities. 3. Document used for Account Opening - This column is composed of 4 (four) indicators (sub-columns), whose total must be equal to the total by Province in the column number of accounts opened in the period. • ID – This subcolumn is filled with the total of accounts opened with ID in the respective Municipality. • Passport – This subcolumn is filled with the total of accounts opened with passport in the respective Municipality. • Personal ID Card – This subcolumn is filled with the total of accounts opened with personal ID card in the respective Municipality. • Other Documents – This subcolumn is filled with the total of accounts opened with another document, authorized by the bank, such as: student card, electoral card, voter registration card, residence commune document, etc.

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 9 of 12 4. Transactions in Current Accounts (quantity) - This column records the number of times the account is transacted and is composed of 8 (eight) indicators namely: 4.1 Total Deposits at the Banking Agent – This subcolumn is filled with the number of times deposit operations were carried out at the Banking Agent by customers, in each Municipality. 4.2 Total Withdrawals at the Banking Agent - This subcolumn is filled by the number of withdrawal operations carried out at the Banking Agent by customers, in each Municipality. 4.3 TPA - This subcolumn is filled by the number of payment operations carried out by customers through TPAs, in each Municipality. 4.4 ATM Transfers to Debit - This subcolumn is filled by the number of debit transfer operations carried out at ATMs by customers, in each Municipality. 4.5 ATM Transfers to Credit - This subcolumn is filled by the number of credit transfer operations carried out at ATMs by customers, in each Municipality. 4.6 Interbank Transfers to Debit - This subcolumn is filled by the number of interbank debit transfer operations carried out at ATMs by customers, in each Municipality. 4.7 Interbank Transfers to Credit - This subcolumn is filled by the number of interbank credit transfer operations carried out at ATMs by customers, in each Municipality. 4.8 ATM Withdrawal - This subcolumn is filled by the number of withdrawal operations carried out at ATMs by customers, in each Municipality. 5. Transactions in Current Accounts (in Value) - This column represents the values transacted in the said account and is composed of 8 (eight) indicators namely: 5.1 Total Deposits at the Banking Agent – This sub-column is filled with the total value of deposits made at the Banking Agent by customers, in each Municipality.

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 10 of 12 5.2 Total Withdrawals at the Banking Agent - This column is filled with the total value of withdrawals made at the Banking Agent by customers, in each Municipality. 5.3 TPA - This sub-column is filled with the total value of payments made by customers at TPAs, in each Municipality. 5.4 ATM Transfers to Debit - This column is filled with the total value of debit transfers made at ATMs by customers, in each Municipality. 5.5 ATM Transfers to Credit - This subcolumn is filled with the total value of credit transfers made at ATMs by customers, in each Municipality. 5.6 ATM Withdrawals - This subcolumn is filled with the total value of withdrawals made at ATMs by customers, in each Municipality. 5.7 Final Balance - This subcolumn is filled with the value of the balance resulting from all operations of the period under analysis. 5.8 Average Balance - This subcolumn is filled with the value of the average balance resulting from all operations of the period under analysis. 6. Credit - This column represents the quantity of credits assigned by the Banking Agent. • Number of Credit requests made to the Bank through the Banking Agent - This sub-column is filled by the number of credits requested from the Banking Agent, in each Municipality. • Amount of Credit requests made to the Bank through the Banking Agent - This sub-column is filled by the amount of credits requested from the Banking Agent, in each Municipality. 7. Structure by Gender - This column is composed of two sub-columns namely, female and male. This reflects the total number of accounts opened in the month, disaggregated by gender, in the sub-columns, therefore its total must be equal to the total of the column “number of accounts opened in the period”.

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 11 of 12 • Female - This subcolumn is filled by the total number of accounts opened by the female gender, in each Municipality. • Male - This subcolumn is filled by the total number of accounts opened by the male gender, in each Municipality. 8. Structure by Age Group - This column represents the total of accounts opened by customers in the age range of 18 to 65 years old. The table is divided into 5 (five) sub-columns, whose sum must be equal to the total of the column “number of accounts opened in the period”. 9. Structure by Professional Activity - This column is composed of 6 (six) indicators, whose total corresponds to the total of the column “number of accounts opened in the period”. 9.1 Domestic Employee - This subcolumn is filled by the total number of accounts opened in the month by holders who perform the function of domestic employee, in each Municipality. 9.2 Student - This subcolumn should be filled by the total number of accounts opened in the month, held by students, in each Municipality. 9.3 Public Servant - This subcolumn should be filled by the total number of accounts opened in the month by public servants, in each Municipality. 9.4 Informal Market - This subcolumn should be filled by the total number of accounts opened in the month, by informal market customers (street vendors, shoe shiners, car washers, etc), in each Municipality. 9.5 Employees of Micro, Small and Medium Enterprises - This subcolumn should be filled by the total number of accounts opened in the month, by customers who perform their function in Micro, Small and Medium Enterprises, in each Municipality. 9.6 Other - This subcolumn should be filled by the total number of accounts opened in the month by customers who do not fit into the above identified categories, in each municipality, such as: unemployed, people working for the church and people dedicated to voluntary charity work. VI. Summary Information of Banking Agent Customers

CONTINUATION OF DIRECTIVE NO. 05/DIF/DRO/2020 Page 12 of 12

1. The IF Designation - This field is filled with the acronym or logo of the Financial Institution.
2. Month - This field is filled with the monthly data referring to the period under analysis.
3. Number of Accounts Opened – This field is filled with the total number of accounts opened, in the month under analysis, and the accumulated up to the month under analysis in the line below.
4. Number of Simplified Accounts Opened – This field is filled by the total number of Simplified accounts opened in the month under analysis and the accumulated up to that month in the respective line below.
5. Total Withdrawals - Refers to the value of withdrawals that occurred in the month under analysis and the accumulated up to the month under analysis.
6. Total Deposits - Refers to the value of deposits that occurred in the month under analysis and the accumulated up to the month under analysis.
7. Average Balance - In this Column is filled the average value of the balance resulting from all operations in the month under analysis and the accumulated up to the month under analysis in the column below.
8. Final Balance - In this Column is filled the value of the balance resulting from all operations in the month under analysis and the accumulated up to the month under analysis in the column below.
9. Number of Accounts with Card - Refers to the number of accounts with active cards in the month under analysis and the accumulated up to the month under analysis in the column below.
10. Number of Closed Accounts - Refers to the number of accounts closed in the month under analysis and the accumulated up to the month under analysis in the column below.
11. Total Number of Credit Requests Made to the Bank through the Banking Agent (BA) - Refers to the number of credits that were requested to the Bank through the BA, in the month under analysis and the accumulated up to the month under analysis in the column below.
12. Total Amount of Credit Requests Made to the Bank through the Banking Agent (BA) - Refers to the amount of credit granted by the Bank to the customer process forwarded by the BA in the month under analysis and the accumulated up to the month under analysis in the column below.