Regulatory Alerts2014-05-08
Resolution on the Approval of the Rules for the Examination of Requests and Complaints of Individuals and the Provision of Services to Them at the Bank of Lithuania
The Board of the Bank of Lithuania issued this resolution to approve the Rules governing the submission, receipt, and examination of requests and complaints from individuals and legal persons. The document establishes detailed procedures for providing administrative services, defining channels for written and verbal communication while mandating adherence to principles of fairness, legitimacy, and data protection. It further specifies that specific types of applications, such as those regarding consumer credit prohibitions or financial market violations, are subject to separate regulatory frameworks rather than these general rules.
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