Receiving Reports and Feedback on ATMs via the Toll-Free 24-Hour Phone

In the Name of Allah, the Most Gracious, the Most Merciful

Saudi Central Bank Head Office

Banking Policies Department

Ref: 68412 / 67 Date: 1440/11/14 Attachments: None

Circular

To Whom It May Concern, Peace be upon you, and the mercy of Allah and His blessings.

Subject: Receiving Reports and Feedback on ATMs via the Toll-Free 24-Hour Phone.

Reference is made to Circular No. 200498 issued by His Royal Highness the Minister of Interior, dated 1440/09/11 AH, regarding appropriate measures to limit the repeated uprooting and theft of ATMs. Reference is also made to the Bank's instructions issued pursuant to Circular No. 361000032167, dated 1436/02/30 AH, regarding the Security Committee's recommendations to limit the repeated uprooting and theft of ATMs and security measures, as well as previous circulars on this matter. Furthermore, reference is made to the Bank's instructions issued pursuant to Circular No. 48007/67, dated 1440/08/02 AH, regarding providing communication channels for customers with financial institutions.

The Bank confirms that all banks and commercial banks operating in the Kingdom must provide for receiving reports and feedback on ATMs around the clock (24 hours) via the bank's/financial institution's dedicated toll-free phone number.

For information and action, effective from its date. Yours sincerely,

Fahd bin Ibrahim Al-Shathri Deputy Governor for Supervision

On behalf of / Hashem bin Uthman Al-Haqeel Deputy Governor for Financial Sector Development

Distribution Scope:

• Banks and commercial banks operating in the Kingdom.