Regulatory Alerts2013-04-19
National Bank of Rwanda Directive on Monitoring of Automated Teller Machines
The National Bank of Rwanda mandates that all financial institutions deploy daily monitoring systems for their automated teller machines to ensure operational reliability. Institutions must maintain dedicated monitoring teams, provide the regulator with portal access, and implement IT-based systems that track cash balances, alert on hardware or network incidents, and utilize CCTV cameras. Furthermore, these entities are required to submit weekly reports detailing ATM uptime, incident logs, preventive maintenance, and transaction success rates.
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