2020-03-03

FSCA Retail Banking Diagnostic Assessment and Recommendations (Annexure A)

The Financial Sector Conduct Authority has issued a diagnostic assessment requiring comprehensive regulatory reforms for South African retail transactional accounts and fixed deposits. The authority mandates strengthened product-design obligations, a statutory regime prohibiting unfair terms and penalty fees, standardized short-form disclosures, and clearer language and fee-comparison requirements to enhance accessibility for low- and middle-income consumers. These measures will be integrated into the COFI/FSR Laws and monitored through transformation plans, FinScope survey data, and targeted supervisory interventions to ensure sustainable account usage and fair pricing.

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South Africa

Financial Sector Conduct Authority

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