Regulatory Alerts2019-11-12
ATM Service Level Agreement (Second Edition)
The Saudi Central Bank mandates all member banks to adopt and sign the updated ATM Service Level Agreement (Second Edition) effective January 1, 2021, to enhance electronic banking service standards. Financial institutions must submit monthly reports aligned with the agreement's new mechanisms and clauses starting April 1, 2020, while continuing current reporting until full implementation in 2021. Banks are required to return the signed agreement to the Authority within two weeks of receipt to ensure immediate regulatory compliance.
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