Regulatory AlertsCP14/30: Improving complaints handling
The Financial Conduct Authority proposes changes to rules to ensure complaints handling is straightforward, transparent, and fair for consumers while allowing firms to operate efficiently. The consultation outlines specific measures including a cap on call costs for consumers making post-contractual calls and enhanced requirements for the reporting and publication of complaints data. The regulator invites feedback from financial services firms and consumers on these proposals by 13 March 2015.
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