PS25/18: Changes to handling rules for motor finance complaints

The Financial Conduct Authority issued Policy Statement PS25/18 to implement changes to the handling rules for motor finance complaints. The document outlines the finalized regulatory requirements for firms managing these specific consumer disputes. This policy statement was published on 03/12/2025 following a consultation period that closed on 04/11/2025.

United Kingdom

Financial Conduct Authority

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Consultation opened

07/10/2025

Consultation closed

04/11/2025

Policy statement published

03/12/2025

03/12/2025