2018-12-24 | CPD/DIR/GEN/CIR/01/001

Circular to All Banks: Deployment of the Consumer Complaints Management System (CCMS)

The Central Bank of Nigeria has implemented the Consumer Complaints Management System (CCMS), an automated system for managing consumer complaints and boosting public trust in the financial system. Banks and Other Financial Institutions (BOFIs) must now assign tracking numbers to customer complaints, issue acknowledgments, and upload complaints to the CCMS daily. Non-compliance with these directives will result in sanctions as per the Banks and Other Financial Institutions Act (BOFIA).

Nigeria

Central Bank of Nigeria

Show thumbnail