Regulatory Alerts2025-09-19
Decision on Loan Repayment Relief
The Executive Board of the National Bank of Serbia issued this Decision to mandate that lenders provide reasonable forbearance measures to consumers facing serious financial hardship or other significant uncontrollable circumstances. The regulation defines specific relief options such as loan term extensions, payment holidays, and interest rate reductions, while establishing strict procedures for monitoring, processing consumer requests, and handling complaints through internal relief committees. Lenders are further required to publish detailed information on their websites, submit quarterly reports to the regulator, and are prohibited from charging fees for these relief-related activities.
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