2021-05-24

Central Bank of Ireland Consumer Protection Code 2012 Guidance

The Central Bank of Ireland issued this guidance to clarify the interpretation and application of the Consumer Protection Code 2012 for regulated entities. The document provides specific rules on unsolicited personal visits, telephone contact restrictions, commission transparency, and the definition of consumers and durable mediums. It explicitly states that the guidance does not amend the Code and remains the responsibility of regulated entities to ensure compliance.

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