Regulatory AlertsGC16/6: Open consultation on the fair treatment of mortgage customers in payment shortfall
The Financial Conduct Authority issued GC16/6 to consult on guidance regarding the fair treatment of mortgage customers experiencing payment shortfalls. The consultation period for this document ran from October 19, 2016, to January 18, 2017. The regulator finalized the guidance on April 24, 2017, to establish standards for handling these customer situations.
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