Cash Availability Over the Counter in Deposit Money Banks (DMBs) and Automated Teller Machines (ATMs)

Central Bank of Nigeria Currency Oneration Website: www.cbn.gov Phone: +234 700-225-5226, +234 800-225-5226 COD/DIR/INT/CIR/001/023 November 29. 2024 To: DEPOSIT MONEY BANKS AND THE GENERAL PUBLIC CASH AVAILABILITY OVER THE COUNTER IN DEPOSIT MONEY BANKS (DMBs) AND AUTOMATED TELLER MACHINES (ATMs) Please refer to the various engagements and interventions from the Central Bank of Nigeria (CBN) on the above subject aimed at addressing efficient and optimal currency circulation in the economy.

As part of these ongoing efforts, we would like to draw your attention to the following directives and Guidelines:

1. Deposit Money Banks (DMBs): DMBs are directed to ensure efficient cash disbursement to customers Over-the-Counter (OTC) and through ATMs as the CBN will intensify its oversight roles to enforce this directive and ensure compliance.

2. General Public Reporting: Members of the public who are unable to obtain cash Over-the-Counter or through ATMs at DMBs, are encouraged to report these instances using the designated reporting channels and format provided below. This will assist CBN in addressing issues hindering the availability of cash and further improve currency circulation.

For DMB Branches and/or ATMs locations not dispensing cash, members of the public affected are to provide the relevant details which shall include account name/name of the DMB/amount /time and date of Incident(s) amongst others via the following dedicated channels: Phone Call: Designated phone number(s) of the CBN Branch in the state l.

where the incident(s) occurred.

Email: or send an email of the incident to the designated email address for II.

state in which the incident(s) occurred.

Accordingly, find attached phone numbers and email addresses of the Central Bank Branches in each state of the Federation.

This circular takes effect December 1, 2024.

Solaja, Mohammed J. Olayemi Aq. Director, Currency Operations

chise Pa Isa-Olatinwo, Aisha (PhD) Ag. Director, Branch Operations

S/NO	BRANCH	EMAIL ADDRESS	PHONE NUMBER
1	Abakaliki	Abakaliki@cbn.gov.ng	08176657783
2	Abeokuta	Abeokuta@cbn.gov.ng	08176657571
3	Abuja	Abuja@cbn.gov.ng	08176657939
12	Ado-Ekiti	Ado-Ekiti@cbn.gov.ng	08176657062
5	Akure	Akure@cbn.gov.ng	08176657069
6	Asaba	Asaba@cbn.gov.ng	08176657924
1	Awka	Awka@cbn.gov.ng	08176657879
8	Bauchi	Bauchi@cbn.gov.ng	08176657853
9	Benin	Benin@cbn.gov.ng	08176657827
10	Birnin-Kebbi	Birnin-Kebbi@cbn.gov.ng	08176657837
11	Calabar	Calabar@cbn.gov.ng
			08176657063
12	Damaturu	Damaturu@cbn.gov.ng	08176657653
13	Dutse	Dutse@cbn.gov.ng	08176657064
। ব	Enugu	Enugu@cbn.gov.ng	08176657666
15	Gombe	Gombe@cbn.gov.ng	08176657065
16	Gusau	Gusau@cbn.gov.ng	08176657066
17	lbadan	Ibadan@cbn.gov.ng	08176657657
18	llorin	llorin@cbn.gov.ng	08176657910
19	Jalingo	Jalingo@cbn.gov.ng
			08176657067
20	Jos	Jos@cbn.gov.ng	08176657685
21	Kaduna	Kaduna@cbn.gov.ng	08176657068
22	Kano	Kano@cbn.gov.ng	08176657934

23	Katsina	Katsina@cbn.gov.ng	08176657558
24	Lafia	Lafia@cbn.gov.ng	08176657928
25	Lagos	Lagos@cbn.gov.ng	02012360023
26	Lokoja	Lokoja@cbn.gov.ng	08176657071
27	Maiduguri	Maiduguri@cbn.gov.ng	08176656739
28	Makurdi	Makurdi@cbn.gov.ng	08176657676
29	Minna	Minna@cbn.gov.ng	08176657991
30	Oshogbo	Osogbo@cbn.gov.ng	08176657707
31	Owerri	Owerri@cbn.gov.ng	08176657120
32	Port-Harcourt	Portharcourt@cbn.gov.ng	08176657840
33	Sokoto	Sokoto@cbn.gov.ng	08176657731
34	Umuahia	Umuahia@cbn.gov.ng	08176657904
35	Uyo	Uyo@cbn.gov.ng	08176657660
36	Yenagoa	Yenagoa@cbn.gov.ng	08176657815
37	Yola	Yola@cbn.gov.ng	08176657972