2024-02-09 | CPD/MCD/INT/CCD/020/140

Exposure Draft Revised Consumer Protection Regulations

The Central Bank of Nigeria (CBN) is proposing revisions to its Consumer Protection Regulations to address new consumer risks in the financial services ecosystem, particularly those related to the adoption of financial technology (fintech). The draft regulations aim to ensure improved customer service standards, responsible business conduct, and fair treatment of consumers by CBN-licensed financial institutions. The CBN is seeking feedback from stakeholders by February 29, 2024, to finalize the regulations.

Nigeria

Central Bank of Nigeria

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