Joint Resolution No. 20 of May 4, 2026, Amending Joint Resolution No. 8 of December 21, 2023, Regarding Financial Education Measures by Financial Institutions

Resolution No. 20

JOINT RESOLUTION NO. 20, OF MAY 4, 2026

Amends Joint Resolution No. 8, of December 21, 2023, which provides for financial education measures to be adopted by financial institutions, payment institutions, and other institutions authorized to operate by the Central Bank of Brazil.

The Central Bank of Brazil, in accordance with Article 9 of Law No. 4,595, of December 31, 1964, makes public that its Collegiate Board, in a session held on April 15, 2026, and the National Monetary Council, in a session held on April 23, 2026, based on Articles 4, caput, item VIII, of the aforementioned Law, 9-A, caput, item I, of Law No. 4,728, of July 14, 1965, 9, caput, item II, of Law No. 12,865, of October 9, 2013, 27, § 3, of Law No. 14,690, of October 3, 2023, 17 of Law No. 15,252, of November 4, 2025, 20, § 1, of Law No. 4,864, of November 29, 1965, 1 of Decree-Law No. 70, of November 21, 1966, 7 and 23, caput, item "a", of Law No. 6,099, of September 12, 1974, 1, caput, item II, of Law No. 10,194, of February 14, 2001, 1, § 1, of Complementary Law No. 130, of April 17, 2009, and 6 and 7, caput, item III, of Law No. 11,795, of October 8, 2008,

RESOLVED:

Art. 1. Joint Resolution No. 8, of December 21, 2023, published in the Official Gazette of the Union on December 26, 2023, shall enter into force with the following amendments:

"Art. 3. ...................................................................................................................................

.................................................................................................................................................

§ 1. ........................................................................................................................................

I - consider the various phases of the relationship between institutions and their clients and users in defining routines and procedures for the implementation of financial education measures;

II - be compatible with the business model, with the nature of the institution's activities, and with the complexity of the products and services offered to clients and users;

III - provide for the provision of information and advisory services in cases of persistent or recurrent overdue debtor balances;

IV - be approved by the board of directors or, if none exists, by the institution's executive management;

V - be subject to periodic evaluation;

VI - define roles and responsibilities within the institution;

VII - provide for a training program for employees and service providers who perform related activities;

VIII - provide for the internal dissemination of its provisions; and

IX - be formalized in a specific document.

......................................................................................................................................." (NR)

Art. 2. This Joint Resolution enters into force on July 1, 2027.

GABRIEL MURICCA GALÍPOLO President of the Central Bank of Brazil