PS23/12: Complaints against the Regulators

The Prudential Regulation Authority and the Financial Conduct Authority issued Policy Statement PS23/12 to finalize rules regarding complaints against the regulators. This document establishes the regulatory framework for handling complaints made by firms and consumers against the PRA and FCA. It sets out the procedures and standards that the regulators must follow when addressing such grievances.

United Kingdom

Financial Conduct Authority

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Open consultation: CP20/11

20/07/2020

Consultation closed

12/10/2020

Policy Statement

27/07/2023

27/07/2023