Regulatory Alerts2026-01-21
NBFIRA Complaints Procedure
The Non-Bank Financial Institutions Regulatory Authority (NBFIRA) establishes a mandatory tiered complaints procedure for regulated non-bank financial entities. Complainants must exhaust internal entity resolutions before escalating a written complaint to NBFIRA, providing full personal details and supporting correspondence. The regulator classifies cases into four complexity tiers with turnaround times from 10 to 150 working days and allows final appeals to the Non-Bank Financial Institutions Tribunal.
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