Regulatory Alerts2020-04-28
Resolution of 27 April 2020 of the Executive Commission of the Bank of Spain on the continuation of the procedure for submitting complaints and claims
The Executive Commission of the Bank of Spain issued this resolution to resume the administrative deadlines for processing complaints and claims that were suspended during the state of alarm declared for the COVID-19 health crisis. This decision was necessitated by the increasing volume of public inquiries and grievances regarding government measures, such as mortgage moratoriums, to ensure the protection of general interest and the proper functioning of essential financial services. The resolution mandates that the computation of time limits for these procedures restarts the day following the publication of the agreement in the Official State Bulletin.
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