Regulatory Alerts2019-04-07
Providing Customers with Channels for Communication with Financial Institutions
The Saudi Central Bank issued Circular 48007/67 on 1440/08/02 to mandate that all licensed financial institutions establish and maintain accessible, reliable communication channels for customer interactions. The circular defines these channels to include physical branches, call centers, digital platforms, and mobile applications, requiring institutions to ensure operational efficiency, timely response mechanisms, and accurate record-keeping. Financial institutions must comply with periodic reporting and internal audit requirements within the designated timeframe, subject to regulatory enforcement for non-compliance.
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