2016-10-18

Added 2026-06-23 · Updated 2026-07-08

GC16/6: Open consultation on the fair treatment of mortgage customers in payment shortfall

The Financial Conduct Authority issued consultation paper GC16/6 to review the fair treatment of mortgage customers experiencing payment shortfalls. The document outlines proposed changes to regulatory guidance aimed at ensuring lenders handle vulnerable borrowers appropriately during financial difficulties. This consultation sought stakeholder feedback on the proposed measures before finalizing the updated guidance in April 2017.

United Kingdom

Financial Conduct Authority

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Open consultation: GC16/6 Read more about Open consultation: GC16/6

19/10/2016

Consultation closes

18/01/2017

Finalised Guidance

24/04/2017

24/04/2017