Instructions for Filling Out Web Forms for Insurance and Reinsurance Companies

Based on Article 15, point 7 of the Act on the Croatian Financial Services Supervisory Agency ("Narodne novine" numbers 140/05 and 12/12), the Croatian Financial Services Supervisory Agency (HANFA) adopts the following at the meeting of the Board of Directors held on June 17, 2026:

INSTRUCTIONS FOR FILLING OUT WEB FORMS FOR INSURANCE AND REINSURANCE COMPANIES

1. Introduction

This instruction contains a description of the content completion of the web forms listed below for insurance and reinsurance companies. The web forms are publicly available on the pages reports.hanfa.hr.

Technical details regarding the preparation and processing of web forms and their submission to the computer system of the Croatian Financial Services Supervisory Agency (hereinafter: HANFA) are prescribed by the Technical Instruction for the Use of the System for Data Submission in Electronic Form of the Croatian Financial Services Supervisory Agency.

The web forms for insurance and reinsurance companies are:

1. Notifications of Registration and Change of General Data of Supervised Entities

   By selecting this type of form, an insurance company and a reinsurance company provide information on:

   • Change of company name
   • Registration and change of headquarters/business address
   • Change of contact details
   • Change of business activity
   • Registration and change of share capital

2. Notifications of Registration and Change of Relevant Business Entities (Legal Persons)

   By selecting this type of form, an insurance company and a reinsurance company provide information on:

   • Registration of founders and registration and change of company members
   • Registration and change of shares in other legal entities
   • Registration and change of external auditor
   • Registration and change of key function for compliance monitoring
   • Registration and change of key function for risk management
   • Registration and change of key function for internal audit
   • Registration and change of key function for actuaries
   • Registration and change of function for monitoring and controlling the distribution of insurance and reinsurance
   • Registration and change of function for managing ICT risks
   • Registration and change of function for monitoring arrangements of ICT services concluded with third-party ICT service providers

3. Notifications of Registration and Change of Relevant Business Entities (Natural Persons)

   By selecting this type of form, an insurance company and a reinsurance company provide information on:

   • Registration and change of management board members and executive directors
   • Registration and change of supervisory board members
   • Registration of founders and registration and change of company members
   • Registration and change of procurists
   • Registration and change of key function for internal audit
   • Registration and change of key function for compliance monitoring
   • Registration and change of appointed authorized actuary
   • Registration and change of key function for actuaries
   • Registration and change of key function for risk management
   • Registration and change of function for monitoring and controlling the distribution of insurance and reinsurance
   • Registration and change of function for managing ICT risks
   • Registration and change of function for monitoring arrangements of ICT services concluded with third-party ICT service providers

4. Insurance and Reinsurance Companies – Submission of Electronic Documents

   By selecting this type of form, an insurance company and a reinsurance company submit documentation that is not standardized through the form of the three types of forms listed above.

2. Forms for Insurance and Reinsurance Companies

Insurance and reinsurance companies submit documentation to HANFA in the manner prescribed by this Instruction in accordance with their obligations arising from the Insurance Act and subordinate regulations (e.g., primarily regular reports and reports requested by HANFA according to the relevant rulebook).

For each type of web form, the following fields must be filled out as shown in the table and image.

Field	Description
Date	Entry of this field is mandatory and the date is entered
OIB (Personal Identification Number)	Entry of this field is mandatory and the OIB is entered

2.1. INS and REINS – Notifications of Registration and Change of General Data of Supervised Entities

2.1.1. Change of Company Name

This form applies to cases where the company changes its name, including cases where it adds the designation "in liquidation," and in addition to the new name, the date of adoption of the decision on the relevant change must be entered.

Field	Description
Company Name	Entry of this field is mandatory and the new name is entered, including cases where the designation "in liquidation" is added
Date of Change	Entry of this field is mandatory and refers to the entry of the date of adoption of the decision

The corresponding prescribed documentation in PDF format is attached to this form.

2.1.2. Registration and Change of Headquarters/Business Address

This form applies to the change of the company's headquarters and business address, and new data must be entered in accordance with the form.

Field	Description
Type	Entry of this field is mandatory and it is necessary to select from the dropdown menu: 1. Business Address, 2. Headquarters
Street	Entry of this field is mandatory
House Number	Entry of this field is mandatory
Postal Code	Entry of this field is mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Entry of this field is mandatory

The corresponding prescribed documentation in PDF format is attached to this form.

2.1.3. Change of Contact Details

The company may provide information on the change of general contact details of the company via this form, although this submission is not prescribed by subordinate acts.

Field	Description
Telephone	Entry of this field is mandatory
Fax	Entry of this field is optional
Website	Entry of this field is mandatory
E-mail	Entry of this field is mandatory
Mobile Number	Entry of this field is optional

2.1.4. Change of Business Activity

This form applies to the change of the company's business activity, for which prior approval from HANFA must be obtained; therefore, the date of change entered is the date of registration in the court registry.

Field	Description
Change of Business Activity	Entry of this field is mandatory and it is necessary to select one or more values from the dropdown menu, depending on the change of business activity
Date of Change	Entry of this field is mandatory and the date of registration in the court registry is entered

The corresponding prescribed documentation in PDF format is attached to this form.

2.1.5. Registration and Change of Share Capital

This form applies to changes in the amount of share capital, whether it is an increase or decrease in share capital, and therefore the new amount of share capital is entered and the date of registration of the increase or decrease of this capital in the court registry is entered.

Field	Description
Share Capital	Entry of this field is mandatory and the amount of share capital is entered numerically
Date of Change	Entry of this field is mandatory and the date of registration in the court registry is entered

The corresponding prescribed documentation in PDF format is attached to this form.

NOTE: In addition to the aforementioned web forms, if applicable, only one PDF file containing all necessary documentation serving as proof of the data entered in the web forms is submitted.

2.2. INS and REINS – Notifications of Registration and Change of Relevant Business Entities (Legal Persons)

2.2.1. Registration of Founders and Registration and Change of Company Members

This form applies to membership in the company, specifically to members who are legal persons, and founders are entered upon the establishment of the company and members when other persons are entered as either shareholders or holders of business shares. Data on the member is entered and it is selected whether the participation level is to be considered a qualified share or not, as well as the date of the legal transaction of acquisition or disposal of the share/shares.

Field	Description
Name of Legal Person	Entry of this field is mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Entry of this field is mandatory
Street	Entry of this field is mandatory
House Number	Entry of this field is mandatory
Postal Code	Entry of this field is mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Entry of this field is mandatory
Telephone	Entry of this field is mandatory
E-mail	Entry of this field is mandatory
Website	Entry of this field is optional
Share	Entry of this field is mandatory and the participation level is entered in percentage form
Qualified Share	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO Depending on whether the acquisition level is to be considered a qualified share or not
Start Date	Entry of this field is mandatory and the date of registration in the relevant registry is entered
End Date	Entry of this field is optional and is entered in case of change in membership. The date of disposal is entered
ADD	Allows entry and change of multiple company members through one notification

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.2. Registration and Change of Shares in Other Legal Entities

This form applies to changes in the shares of the insurance and reinsurance company in other legal entities.

Field	Description
Company Name	Entry of this field is mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Entry of this field is optional. OIB is entered only when the legal person has its seat in the Republic of Croatia
Street	Entry of this field is mandatory
House Number	Entry of this field is mandatory
Postal Code	Entry of this field is mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Entry of this field is mandatory
Telephone	Entry of this field is mandatory
E-mail	Entry of this field is mandatory
Website	Entry of this field is optional
Share	Entry of this field is mandatory and is entered in percentage amount
Qualified Share	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO Depending on whether the share level is to be considered a qualified share or not
Start Date	Entry of this field is mandatory and the date of registration in the relevant registry is entered
End Date	Entry of this field is optional and is entered in case of change or termination of share
ADD	Allows entry and change of multiple shares through one notification

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.3. Registration and Change of External Auditor

In this form, data on the external auditor who is a legal person is entered according to the offered options, and under the start date, the date of appointment of the external auditor is entered.

Field	Description
Name of Legal Person	Entry of this field is mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Entry of this field is mandatory
Street	Entry of this field is mandatory
House Number	Entry of this field is mandatory
Postal Code	Entry of this field is mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Entry of this field is mandatory
Telephone	Entry of this field is mandatory
E-mail	Entry of this field is mandatory
Website	Entry of this field is optional
Year for Which Auditor is Elected	Entry of this field is mandatory
Start Date	Entry of this field is mandatory and the date of the decision on the appointment of the company's external auditor is entered

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.4. Registration and Change of Key Function for Compliance Monitoring

In this form, data on the key function for compliance monitoring who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Key Function	Field mandatory
Surname of Holder of Key Function	Field mandatory
OIB of Holder of Key Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new key compliance function
End Date	Field optional, Entered in changes of existing key compliance function
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.5. Registration and Change of Key Function for Risk Management

In this form, data on the key function for risk management who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Key Function	Field mandatory
Surname of Holder of Key Function	Field mandatory
OIB of Holder of Key Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new key risk management function
End Date	Field optional, Entered in changes of existing key risk management function
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.6. Registration and Change of Key Function for Internal Audit

In this form, data on the key function for internal audit who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Key Function	Field mandatory
Surname of Holder of Key Function	Field mandatory
OIB of Holder of Key Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new key internal audit function
End Date	Field optional, Entered in changes of existing key internal audit function
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.7. Registration and Change of Key Function for Actuaries

In this form, data on the key function for actuaries who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Key Function	Field mandatory
Surname of Holder of Key Function	Field mandatory
OIB of Holder of Key Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new key actuary function
End Date	Field optional, Entered in changes of existing key actuary function
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.8. Registration and Change of Function for Monitoring and Controlling the Distribution of Insurance and Reinsurance

In this form, data on the function for monitoring and controlling the distribution of insurance and reinsurance who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Function	Field mandatory
Surname of Holder of Function	Field mandatory
OIB of Holder of Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new function for monitoring and controlling the distribution of insurance and reinsurance
End Date	Field optional, Entered in changes of existing function for monitoring and controlling the distribution of insurance and reinsurance
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.9. Registration and Change of Function for Managing ICT Risks

In this form, data on the function for managing ICT risks who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Key Function	Field mandatory
Surname of Holder of Key Function	Field mandatory
OIB of Holder of Key Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new function for managing ICT risks
End Date	Field optional, Entered in changes of existing function for managing ICT risks
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

2.2.10. Registration and Change of Function for Monitoring Arrangements of ICT Services Concluded with Third-Party ICT Service Providers

In this form, data on the function for monitoring arrangements of ICT services concluded with third-party ICT service providers who is a legal person is entered, and under the start date, the date of appointment is entered, and under the end date, the date of expiry or other termination of the function is entered.

Field	Description
Name of Legal Person	Field mandatory
Type	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
Type of Legal Person	Entry of this field is mandatory and it is necessary to select the appropriate type from the dropdown menu
OIB	Field mandatory
Street	Field mandatory
House Number	Field mandatory
Postal Code	Field mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Field mandatory
Telephone	Field mandatory
E-mail	Field mandatory
Website	Field optional
Separate Function	Entry of this field is mandatory and it is selected from the dropdown menu: - YES - NO
Name of Holder of Key Function	Field mandatory
Surname of Holder of Key Function	Field mandatory
OIB of Holder of Key Function	Field mandatory
Start Date	Field optional, Entered in notifications of appointment of new function for monitoring arrangements of ICT services concluded with third-party ICT service providers
End Date	Field optional, Entered in changes of existing function for monitoring arrangements of ICT services concluded with third-party ICT service providers
ADD

The corresponding prescribed documentation in PDF format is attached to this form.

NOTE: In addition to the standardized web forms, if applicable, only one PDF file containing all necessary documentation serving as proof of the data entered in the web forms is submitted.

2.3. INS and REINS – Notifications of Registration and Change of Relevant Business Entities (Natural Persons)

2.3.1. Registration and Change of Management Board Members/Executive Directors

In this form, the person of the management board member and their personal data are entered in accordance with the offered fields and dropdown menus, under the date of appointment, the start date of the mandate is entered upon new registration, together with the predicted end date of the mandate. When entering the early termination of the mandate of an existing management board member, only the date of termination of the mandate is entered.

Field	Description
Name	Entry of this field is mandatory
Surname	Entry of this field is mandatory
Middle Name	Entry of this field is optional. Mandatory data if the person uses a middle name
OIB	Entry of this field is mandatory
Date of Birth	Entry of this field is mandatory
Place of Birth	Entry of this field is mandatory
Country of Birth	Entry of this field is mandatory
Street	Entry of this field is mandatory. Croatian citizens enter their residence, foreign citizens enter the address depending on the type of permitted stay
House Number	Entry of this field is mandatory
Postal Code	Entry of this field is mandatory
Country	Entry of this field is mandatory and the country name is selected from the dropdown menu
City	Entry of this field is mandatory
Telephone	Entry of this field is mandatory
E-mail	Entry of this field is mandatory
Mobile	Entry of this field is optional
Function	Entry of this field is mandatory and it is necessary to select the appropriate function from the dropdown menu: - Management Board Member - Chairman of the Management Board, - Deputy Chairman of the Management Board - Executive Director
Start Date of Mandate	Entry of this field is optional and the start date of the mandate is entered in the case of appointment of a new management board member. Start Date of Mandate – mandatory data in the case of appointment of a new management board member
End Date of Mandate	Entry of this field is mandatory and the date of termination of the mandate is entered
ADD	Allows entry of new and change of existing management board member

(Note: The source text ends abruptly here.)