Regulatory Alerts2021-12-02
Added · Updated
PS22/9: A new Consumer Duty
The UK Financial Conduct Authority issued Policy Statement PS22/9 to finalize its new Consumer Duty rules for financial services firms. The regulation mandates that firms deliver good outcomes for retail customers by setting higher standards of consumer protection and clear product value. This framework establishes specific cross-cutting rules and four key outcomes that firms must adhere to in order to ensure fair treatment of consumers.
Consultation opens
07/12/2021
Consultation closed
15/02/2022
Policy Statement & Finalised Guidance
27/07/2022
27/07/2022
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