Regulatory Alerts2017-04-01
Added · Updated
Regulation on Capital Market Complaints 2012
The Capital Markets Authority of Rwanda issued Regulation No. 04 of 2012 to establish a formal framework for handling complaints from investors and licensed market participants. The regulation creates a Complaints Committee with the power to receive grievances, facilitate amicable settlements, and adjudicate disputes that remain unresolved. It mandates specific filing procedures, including a mandatory 15-day internal resolution period and a 30-day submission deadline, while defining grounds for complaints against both the Authority and licensed entities.
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