2022-11-03
The Canadian Securities Administrators, IIROC, and MFDA jointly issued this notice to report on the 2021 activities of the Joint Regulators Committee overseeing the Ombudsman for Banking Services and Investments. The Committee highlighted the completion of an independent evaluation that found OBSI met its obligations, while noting ongoing CSA efforts to strengthen OBSI's authority to issue binding decisions. Additionally, the report addressed rising complaint volumes driven by market volatility and specific issues with discount brokers, alongside the monitoring of systemic risks and low settlement rates.