Regulatory Alerts2026-01-01
Reserve Bank of Fiji Minimum Guidelines on Complaints Management
The Reserve Bank of Fiji issued these guidelines to establish minimum requirements for Payment Service Providers to implement effective and transparent customer complaints management mechanisms. The document mandates that providers maintain a complaints register, train staff, resolve issues within twenty-one working days, and submit quarterly reports to the Board and the central bank. Compliance is enforced through prudential consultations, on-site examinations, and off-site supervision, with the policy taking effect on 1 June 2026.
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