Regulatory Alerts2021-04-13 | RG-096RG 96 Debt collection guideline: For collectors and creditors
The Australian Competition and Consumer Commission and the Australian Securities and Investments Commission jointly issued this guideline to clarify how Commonwealth consumer protection laws apply to debt collection. It provides specific guidance for creditors and external agencies involved in collecting debts, as well as helpful information for debtors regarding their rights and responsibilities. The document serves as a practical resource to ensure compliance with legal standards in debt recovery practices.
Issued 13 April 2021
This guideline has been jointly produced by the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC).
The guideline will help you to understand how the Commonwealth consumer protection laws apply.
The guideline applies to both creditors who are directly involved in debt collection and to specialist external agencies who provide debt collection services.
The guideline also provides helpful guidance for debtors.
Download RG 96 (PDF 1.38 MB)
Related document
Dealing with debt collectors: Your rights and responsibilities (PDF 853 KB) on ASIC's Moneysmart website