Regulatory Alerts2018-06-20 | RG-267RG 267 Oversight of the Australian Financial Complaints Authority
The Australian Securities and Investments Commission issued Regulatory Guide 267 to define its oversight role regarding the Australian Financial Complaints Authority. The document outlines the specific membership obligations that financial firms must adhere to under the AFCA scheme. It also directs readers to consult Regulatory Guide 271 on internal dispute resolution for comprehensive context.
Issued 2 September 2021
This regulatory guidance sets out how we will perform our oversight role in relation to the Australian Financial Complaints Authority (AFCA). It also includes the financial firms’ AFCA membership obligations.
This guide should be read in conjunction with Regulatory Guide 271
Internal dispute resolution (RG 271).
Note: From 27 July 2020, applications for relief should be submitted through the ASIC Regulatory Portal . For more information, see how you apply for relief .
Download the guide (PDF 748 KB)