Regulatory Alerts2011-01-01
Circular No. 68: Responding to Public Complaints
The Palestine Monetary Authority issued Circular No. 68 to mandate that all banks operating in Palestine must formally respond to public complaints via official letter. This directive reinforces previous instructions by establishing a strict prerequisite that the Authority will only review complaints after the concerned bank has first addressed them. The requirement aims to enhance transparency and professionalism in banking operations while streamlining the regulatory complaint-handling process.
Palestine Monetary Authority
Palestine Monetary Authority
Circular No. (2011/68) To all banks operating in Palestine Date: Wednesday, April 27, 2011
Subject: Responding to Public Complaints
In line with the Palestine Monetary Authority's direction to achieve greater transparency and professionalism in banks' dealings with the public, and following the Authority's Instructions No. (2010/4) dated May 11, 2010, regarding the handling of public complaints, and given that the Authority will not consider any complaint unless it has been previously reviewed by the concerned bank, all banks are hereby requested to respond to public complaints via official letter, as a continuation of the Authority's procedures for handling public complaints.
Supervision and Inspection Department Palestine Monetary Authority
Ramallah - Al Bireh P.O.Box 452 - Tel: 02-2409920 - Fax: 02-2409922
Gaza - P.O.Box 4026 - Tel: 08-2825713 - Fax: 08-2844487
E-mail: info@pma.ps
Ramallah - Al-Bireh P.O. Box 452 - Tel: 02-2409920 - Fax: 02-2409922
Gaza P.O. Box 4026 - Tel: 08-2825713 - Fax: 08-2844487
www.pma.ps