Regulatory Alerts2011-01-01
Circular No. 68: Responding to Public Complaints
The Palestine Monetary Authority issued Circular No. 68 to mandate that all banks operating in Palestine must formally respond to public complaints via official letter. This directive reinforces previous instructions by establishing a strict prerequisite that the Authority will only review complaints after the concerned bank has first addressed them. The requirement aims to enhance transparency and professionalism in banking operations while streamlining the regulatory complaint-handling process.
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