Palestine Monetary Authority

Palestine Monetary Authority

Circular No. (2011/68)
To all banks operating in Palestine Date: Wednesday, April 27, 2011

Subject: Responding to Public Complaints

In line with the Palestine Monetary Authority's direction to achieve greater transparency and professionalism in banks' dealings with the public, and following the Authority's Instructions No. (2010/4) dated May 11, 2010, regarding the handling of public complaints, and given that the Authority will not consider any complaint unless it has been previously reviewed by the concerned bank, all banks are hereby requested to respond to public complaints via official letter, as a continuation of the Authority's procedures for handling public complaints.

Supervision and Inspection Department Palestine Monetary Authority

---

Ramallah - Al Bireh P.O.Box 452 - Tel: 02-2409920 - Fax: 02-2409922 Gaza - P.O.Box 4026 - Tel: 08-2825713 - Fax: 08-2844487 E-mail: info@pma.ps Ramallah - Al-Bireh P.O. Box 452 - Tel: 02-2409920 - Fax: 02-2409922 Gaza P.O. Box 4026 - Tel: 08-2825713 - Fax: 08-2844487 www.pma.ps