Regulatory Alerts2018-11-05
Added · Updated
Circular on Submission of Internal Procedures for Handling Customer Complaints
The Central Bank of Jordan requires all supervised financial and banking service providers to submit their approved internal policies for handling customer complaints. This directive enforces Instruction No. (2017/1) and mandates submission by December 31, 2018. Failure to comply subjects institutions to penalties under Central Bank of Jordan Law No. (23) of 1971.
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