Regulatory Alerts2017-08-29
Added · Updated
Central Bank of Jordan Instructions on Internal Procedures for Handling Customer Complaints of Financial and Banking Service Providers
The Central Bank of Jordan mandates that supervised financial and banking service providers establish specialized units and written policies for handling customer complaints. Providers must acknowledge receipt within five working days and resolve complaints within ten working days, with a maximum absolute deadline of thirty working days. The regulations require the maintenance of electronic complaint registers for five years and the submission of quarterly analytical reports to the Central Bank.
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