Regulatory Alerts2021-01-11
Added · Updated
Financial Consumer Protection Instructions for Customers of Licensed Exchange Companies No. (1/2021)
The Central Bank of Jordan issued Instructions No. (1/2021) imposing specific consumer protection obligations on licensed exchange companies. These rules mandate transparent advertising, clear disclosure of exchange rates and fees, and strict confidentiality protocols for customer data. The document requires companies to establish specialized complaint handling units, submit quarterly complaint reports within 15 days of each quarter's end, and adhere to fair treatment standards including accessibility for customers with disabilities.
Topics
consumer
privacy
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