Regulatory Alerts2020-01-14
Added · Updated
Instructions of Financial Consumer Protection for Customers with Disabilities
The Central Bank of Jordan issued these instructions to mandate accessibility and non-discriminatory treatment for customers with disabilities by banks and non-banking financial institutions. The rules require banks with ten or more branches to equip at least 10% of their locations with specific facilities, while smaller banks must equip one branch or provide fee-free services. The document prohibits extra fees or guarantees based on disability, allows authorized signatures without witnesses for vision-impaired or illiterate clients, and mandates data confidentiality and annual reporting to the regulator.
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