Regulatory Alerts2021-09-30
Added · Updated
Circular dated September 30, 2021 regarding facilitating people with disabilities’ access to banking services and products
The Central Bank of Egypt mandates that banks accommodate customers with disabilities by accepting medical certificates issued by the Social Insurance Authority for identity verification and account opening. Banks are required to ensure branch accessibility by allocating at least 10% of counter space for disabled customers, providing accessible ATMs, and offering assistance in various formats including Braille, audio, and sign language. The circular further requires banks to train staff on disability inclusion, implement accessible digital banking channels, and provide a six-month compliance period to adjust their operations.
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