Regulatory Alerts2020-12-15
Added · Updated
Guideline on Banking Services for Persons with Intellectual Disabilities
The Hong Kong Monetary Authority urges all retail banks to observe the Hong Kong Association of Banks' Guideline on Banking Services for Persons with Intellectual Disabilities to enhance financial inclusion. The document establishes principles and good practices for improving service accessibility, requiring institutions to provide specific training to frontline staff to ensure effective communication with customers in need. The regulator will monitor the implementation of these recommendations and continues to collaborate with the banking industry to promote corporate social responsibility in this area.
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