Regulatory Alerts2021-03-07
Added · Updated
Instructions on Financial Consumer Protection for Customers of Licensed Money Exchange Companies
The Central Bank of Jordan issues these instructions to impose specific obligations on licensed money exchange companies regarding transparency, data protection, and fair treatment. The rules mandate clear advertising, public disclosure of exchange rates and fees, and strict confidentiality protocols for customer data. Companies are required to establish dedicated complaint handling units, maintain internal policies reviewed every three years, and submit quarterly complaint reports to the Central Bank within fifteen days of each quarter's end.
Topics
consumer
privacy
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